Frequently Asked Questions (FAQs)
1. What is loyalty management software?
It’s a digital platform that helps brands automate their retail loyalty programs for retailers, distributors, and trade partners. It reduces manual work and makes rewards faster and transparent.
2. How do customer loyalty programs work for B2B?
They’re designed to motivate retailers and distributors through real-time rewards and recognition for verified sales, ensuring consistent engagement and increased customer loyalty.
3. How does QR track and trace improve authenticity?
Each product is tagged with a unique QR code, which, when scanned, confirms its origin and validates associated sales, eliminating counterfeiting.
4. What makes Genefied’s B2B loyalty platform unique?
It’s fully customizable, scalable, and integrated with data analytics, unlike many loyalty program companies in India that offer one-size-fits-all models.
5. Can we integrate this loyalty management solution with our ERP or CRM?
Yes, Genefied supports plug-and-play integration with most enterprise systems, ensuring data continuity and minimal setup time.
6. How fast are rewards processed?
Instantly. Our loyalty management software validates each transaction through QR track and trace and triggers immediate digital rewards.
7. Is this solution suitable for smaller brands too?
Yes. The modular structure means even emerging brands can start small and scale up, that’s why it’s considered one of the best loyalty programs in India.
8. Can the system prevent fraudulent reward claims?
Absolutely. The QR verification mechanism ensures only genuine transactions are rewarded, eliminating double claims or fakes.
9. What kind of analytics can we access?
You’ll get real-time visibility into active users, regional performance, campaign efficiency, and ROI of each channel loyalty program.
10. How long does implementation take?
Between 4-6 weeks depending on integrations. Our team ensures seamless onboarding and training for your internal teams.
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